Privacy Policy

Privacy Policy

This Privacy Policy explains how Clean Sweep Pros processes personal data in connection with its website, inquiries, quotations, bookings, and move-in and move-out cleaning services. It also describes the main categories of data we collect, the purposes of processing, sharing practices, retention, cookies, and the rights available to users under applicable law.

Terms of ServiceContact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel
GDPR
Regulation

GDPR Overview

When GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for inquiries, quotations, bookings, service delivery, administration, and website operation.

Regulation
Where GDPR applies, it governs our processing of personal data of individuals in the European Economic Area and, in relevant cases, the handling of related service records.
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority Agencia Española de Protección de Datos (AEPD)
This section is intended for users whose data is protected by GDPR.
GDPR-aware data handling

GDPR Rights

Where GDPR applies, you may have the right to access, rectify, erase, restrict, or object to processing, and to request portability in appropriate cases. If processing is based on consent, you may withdraw it for future processing. You may also raise a complaint with the competent supervisory authority if you believe your rights have been affected.

GDPR rights are assessed against the legal basis and the nature of the request.

Contact Details

Privacy email
[email protected]
Privacy phone
+34 610 37 52 53
Postal address
Calle del Faro, 61, 29639 Benalmádena
Privacy contact
Use the contact details below for privacy questions and rights requests.
Contact Page
User Rights

Your Rights

Depending on your location and the processing involved, you may have rights to access your data, request correction, ask for deletion, object to certain processing, or request restriction of processing. You may also have the right to receive a copy of certain information in a structured format where the law provides for it. We may need to verify your identity before acting on a request.

Available rights depend on the legal basis and the applicable privacy law.
Requests

How to Make a Request

To exercise your rights, provide enough information for us to identify the relevant record and assess the request. We may ask for additional details to confirm identity or clarify the scope of the request. If a request cannot be fully satisfied, we will explain the reason where the law requires us to do so.

Requests are handled through a verification process before any disclosure or correction.
Data Retention

Data Retention

We retain personal data for the period needed to manage inquiries, prepare quotes, carry out cleaning services, resolve follow-up matters, and meet accounting or legal obligations. When data is no longer required, we delete it or anonymize it where appropriate. Retention periods may vary depending on the type of record and the reason it was collected.

We keep data only for as long as needed for the relevant purpose or legal duty.
Policy Updates

Policy Updates

We may update this Privacy Policy to reflect changes in our services, website functions, data handling practices, or legal requirements. The revised version will apply from the date it is published unless a different effective date is stated. Users should review the policy periodically to remain informed about current practices.

We review this notice when our processing practices or legal obligations change.
Processing category

How We Use Data

We use personal data to respond to inquiries, prepare and issue custom quotes, confirm property scope and access arrangements, schedule appointments, coordinate handover timing, carry out cleaning visits, manage payments and deposits, maintain business records, handle follow-up communication, and operate and secure the website. We may also use limited technical data to monitor performance, prevent misuse, and improve site reliability.

Each processing activity is tied to a specific operational need.
Third-party sharing

Service Providers

We may share personal data with trusted service providers that support website hosting, communications, booking administration, payment processing, or record keeping. These parties may process data only on our instructions and for the limited purposes needed to provide their services. We do not sell personal data.

Service providers receive only the information needed to perform their assigned functions.
Disclosure framework

Legal Disclosure

We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, establish or defend legal claims, or protect the rights and safety of our business, customers, or others. Any disclosure is limited to what is reasonably required for the relevant purpose.

Disclosure may be required for legal, tax, accounting, or dispute-related purposes.
01 · Collection

Data We Collect

We may process identification and contact details, property and access information, booking and appointment details, payment-related records, service preferences, communication content, and limited technical data such as device or browser information. Where relevant, we may also process photos or notes provided to assess the condition of an empty property and confirm the scope of a cleaning visit.

The categories collected depend on the inquiry, booking, and service stage.
02 · Sources

How We Collect Data

We receive data when you submit an inquiry, request a quote, arrange access, confirm an appointment, or communicate with us by phone, email, or contact form. We also collect certain technical data automatically when you use the website, and we may receive payment or booking confirmation details from the systems used to complete the service.

Information is obtained directly from users and from routine website interactions.
03 · Cookies

Cookie Types

The website may use essential cookies to support navigation and security, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function. We do not rely on cookies to collect more information than is needed for the stated purposes.

We use only standard cookie categories needed for operation and measurement.
04 · Controls

Cookie Controls

You can manage cookies through your browser settings and, where available, through any cookie preference tools shown on the website. Some cookies are necessary for basic site functions, while others support analytics or service improvements. Blocking certain cookies may affect website performance or the availability of some features.

Browser settings and cookie controls can be used to limit non-essential cookies.